At Artisan Desk, we strive to ensure complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• Eligibility for Refund: Items must be returned within 30 days of the purchase date. The item must be in its original packaging, unused, and in the same condition as you received it.
• Non-Refundable Items: Certain items cannot be refunded, including but not limited to opened Stationery Glue, used Correction Tape, and personalized items like custom notebooks or pencil bags.
• Refund Process: To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

For more information about our refund policy, if you have questions, or if you would like to make a return, please contact us directly at [email protected].